Customer Satisfaction

At Mediterranean Direct we are dedicated to making your shopping experience an easy and pleasurable one and aim to exceed your service expectations. We will do this by:

• Offering safe and secure online shopping
• Providing you with the alternative to contact our office and order by phone
• Ensuring your goods are securely packaged and dispatched in the best possible condition
• Working closely with our third party courier to ensure your order is delivered within the agreed time slot
• Contacting you after delivery to check that goods arrived in good condition and on time
• Listening to your feedback on the quality of our products and overall service
• Where possible responding to your request for the sourcing of new products
• Helping you get the best out of our products and bringing them to life by telling you some of the stories behind our products and suppliers

If you wish to contact us please email customerservice@mediterraneandirect.co.uk

or call us on 01227 261909.