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Terms & Conditions

Terms and Conditions (including privacy)

Welcome to Mediterranean Direct. Mediterranean Direct and its affiliates provide access to the Mediterranean Direct Web site (the "Web site") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Mediterranean Direct Web site. By using the Mediterranean Direct Web site, you signify your agreement to be bound by these conditions.

1. Your Account
If you use the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Mediterranean Direct reserves the right to refuse access to the Web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy below, which also governs your visit to Mediterranean Direct, to understand our practices.

We may collect, store and use the following kinds of personal data:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address, email and other contact information, order details, username and password and payment information (excluding credit card numbers).
  • information that you provide to us for the purpose of registering with us (including your name, address, email and other contact information)
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name, address, email and other contact information)

Mediterranean Direct do not disclose buyers' information to third parties other than when we are processing an order (to our secure payment provider SagePay). In this case the third party will not disclose any of the details to any other third party.

Mediterranean Direct use both session cookies and persistent cookies on the website. The session cookies keep track of you whilst you navigate the website and the persistent cookies enable our website to recognise you when you visit. Most browsers allow you to turn off cookies by going to "Tools", "Internet Options", "Privacy" and selecting to block cookies.

3. Access to Mediterranean Direct
We will do our utmost to ensure that availability of the Web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Web site access
Mediterranean Direct grants you a limited licence to access and make personal use of this Web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mediterranean Direct. This licence does not include any resale or commercial use of this Web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This Web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Mediterranean Direct and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Mediterranean Direct's or its affiliates' names or trademarks without the express written consent of Mediterranean Direct. Any unauthorised use terminates the permission or license granted by Mediterranean Direct.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Mediterranean Direct as long as the link does not portray Mediterranean Direct, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Mediterranean Direct logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct
You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Mediterranean Direct, are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only.

You must not use the Web site for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
    to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights
All content included on the Web site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Mediterranean Direct, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Web site is the exclusive property of Mediterranean Direct and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this Web site is the property of Mediterranean Direct, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the Web site without Mediterranean Direct's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Web site, without Mediterranean Direct's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Web site without Mediterranean Direct's express written consent.

7. Trademarks
Mediterranean Direct, and other marks indicated on our Web site are trademarks or registered trademarks of Mediterranean Direct.

Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Mediterranean Direct to you.

8. Our contract
When you place an order to purchase a product from Mediterranean Direct, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.

9. Returns
Please review our Returns Policy, which applies to products purchased from us.

10. Pricing and availability
Very seldomly there will be an item from the 100s we have in catalogue that is mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will contact you for instructions before dispatch and offer you the choice of accepting or not the item. All prices are stated in £pounds sterling. In the rare case a product is ordered and is found later to be out of stock we will notify you as soon as possible.

11. Special Offers and Discounts
From time to time we run special offers and discount schemes which are only valid when used in isolation, i.e they cannot be used in conjunction with another offer or discount voucher. We also reserve the right to withdraw an offer at anytime due to availability of stock or replace with a similar stock item where appropriate. Please note that on offers for Buy One, Get One Free, the offer is restricted to a maximum of two free items.

12. Customs
When ordering goods from Mediterranean Direct for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Mediterranean Direct, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children
Mediterranean Direct does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Mediterranean Direct only with the involvement of a parent or guardian.

14. Electronic communications
When you visit Mediterranean Direct or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Web site, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the Web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

19. Our contact details
Mediterranean Direct Ltd
Unit 177 John Wilson Business Park
Whitstable
Kent CT5 3RB
Tel: 01227 261909

Email: customerservice@mediterraneandirect.co.uk

Copyright © 2013 Mediterranean Direct Ltd.

Supported & Maintained by WWD