Privacy Policy Statement

1.0 Introduction

Mediterranean Direct Ltd (associated website www.mediterraneandirect.co.uk, “we”, “us”) is committed to providing a simple, enjoyable shopping experience while protecting and respecting any personal information you share with us.

This statement describes what type of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

By using our site, you agree to be bound by our privacy policy.

The contents of this statement could change from time to time, so you may wish to check this page occasionally to ensure you are still happy for us to hold your information.

2.0 Relevant legislation

Along with all our business and internal systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is highly likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

3.0 The personal information we collect and what we do with it

We only collect information that is necessary and relevant for the purpose you are providing it for.

The information we collect is limited to:

  • Name (including title);
  • Delivery Address;
  • Billing Address;
  • Phone number;
  • Email address.
  • Any information within correspondence you send to us;
  • Cookie or Pixel information (for more information please see our Cookie Policy LINK);
  • Voice recordings of messages you leave on our customer service voicemail (usually for less than 7 days)

We keep a record of this information so we can identify you as a customer. We also keep a record of your purchases and we save any email correspondence so we may review questions and comments you have previously asked regarding our products or services for up to 24 months.

We will only share your information with third party service providers who enable us to process and fulfil your orders, such as our couriers and our online credit card processing service. (see section 5.0 below).

We will never share or sell your data to any other third parties. We do not use any data for the purpose of providing advertising or promoting third parties.

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 5.0 below).

3.2 Contact forms and email links

Should you choose to contact us using the contact form via our Contact Us page or through an email link like this one this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 5.0.

3.3 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to our newsletter partner Sendinblue. We consider Sendinblue to be a third party data processor (see section 5.0). The email address that you submit for this purpose will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within Sendinblue’s database for as long as we continue to use their services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by emailing us here.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

4.0 How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is strictly necessary.

5.0 Our third party data processors

We use certain third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.

6.0 How can you manage the information we hold about you?

You have a number of rights in relation to your personal information under data protection law. You can:

  • Access any information that we hold about you;
  • Correct and update your information;
  • Withdraw any consent you have previously given us;
  • Object to our use of your information provided we do not have any lawful reason to continue to use and process the information;
  • Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information;

In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information.

You can exercise the above rights and/or manage your information by contacting us using the details below:

Post:
Mediterranean Direct Ltd,
Unit 177 Joseph Wilson Business Park,
Harvey Drive,
Chestfield,
Whitstable

CT53RB

Email: customerservice@mediterraneandirect.co.uk cust
Phone: 01227 261909

7.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is: Mediterranean Direct Ltd, a UK Private Limited Company with company number: 6401434

With registered office at:
Unit 177 Joseph Wilson Business Park,
Harvey Drive,
Chesfield,
Whitstable

CT53RB